Customer Service
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      1. Connext Onboarding
      2. General
      3. Customer Service

      What types of customer service work happens in the Philippines

      List of clients and roles we support in customer support capacities

      Type of Company Type of position Role Headcount Primary Tasks                                                          
      Plumbing Contractor Accounting Accounting Associate 2 Prepares, records, verifies, analyzes and report payment transaction related to accounts receivable. Creates and submits invoices to customers.                                                          
      Customer Service Customer Support Specialist 4 4 Answers inbound calls to schedule incoming appointments and provide excellent customer care.                                                          
      Event Rental Company Customer Service Customer Support Specialist 4 1 Answers inbound calls and emails related to events and rentals.                                                          
      Customer Service Senior Team Member 1 Answers inbound calls and emails related to events and rentals.                                                          
      E-Commerce Solutions Provider Admin Executive Assistant 1 Coordinate flights and lodging for US based executive, conduct calendar management and help manage meeting schedules                                                          
      Telecom Expense Management (TEM) and Digital Worplace Solutions Accounting Accounting Associate 2 Process invoice audit and reconciliation.                                                          
      Reporting Analyst Business Analyst 1 Provide and review detailed mapping and requirements to carrier invoices. Create test data and sampes for mapping exees. Conduct quality assurance and testing.                                                          
      Customer Service Client Delivery Manager 3 Primary contact of clients that ensure all concerns are addressed.                                                          
      Customer Service Customer Support Specialist 4 5 Answeres inbound calls, chats, and tickets to fulfill orders and srvice request on wireless provider portals. Escalation of technical issues to engineers teams and communicate updates with the end-user.                                                          
      Developer Data Engineer 1 Build and operate the infrastructure from data sources using SQL integration services and AWS technologies. Internal process improvements. End-to-end data security and governance. Create and automate data-integrity testing tools and metrics.                                                          
      Developer Demo Engineer 1 Prepare and project manage demo environment. Architect data in the demo environment which enables specific and repeatable stories.  Understand functional use cases of the product and translate use cases into accurate and realistic exploratory tests.                                                          
      Customer Service Enterprise Account Manager 2 Manage client engagement around NPS, CSAT and other client feedback programs. livery outcomes for clients. Engage internal operations and service delivery teams to support client issues when needed, escalate if necessary. Maintain client playbooks and account plans.                                                          
      Customer Service Fulfillment Specialist 2 Complete and fulill customer orders, service requests, and tickets. Escalation of technical issues to our engineering teams and follow up with the end-user.                                                          
      Developer Implementation Specialist 4 Create and design specifications as requested by the Onboarding and account management unit. Carry out analysis of requirements by checking for derived requirements that are logical to customers’ request.                                                          
      Customer Service Invoice Upload Specialist 4 Collects and uploads invoices and reports from provider data for processing.                                                          
      Developer Mid Java Developer 1 Drive and create integration to new Mobile Device Management products, connect to Telecom Provider APIs to realize automation, retrieve and process complex data from these APIs and file-based reports.                                                          
      Developer NodeJS Developer 1 Work with Dev ops nad Java Developers to troubleshoot, deploy, and build a scalable, fast product. Develop high-level product specifications with attention to system integration and feasibility.                                                          
      Customer Service Onboarding Manager 2 Presale customer planning and internal project preparations, sales handover & customer kick-off meetings, and discovery workshops and runs demo of the platform.                                                          
      Customer Service Onboarding Specialist 1 Presale customer planning and internal project preparations, sales handover & customer kick-off meetings, and discovery workshops and runs demo of the platform.                                                          
      Developer Product Business Analyst 1 Provide and review detailed mapping and requirements with regards to carrier invoices. Create test data and samples for mapping exercises. Conduct quality assurance/control testing                                                           
      Admin Project Manager - Scrum Master 1 Leading Agile projects, facilitating Scrum ceremonies, managing project scope, schedule, and budget                                                          
      Developer QA and Automation Engineer 1 Designing and executing test plans, developing automated test scripts, and identiyfing and reporting software defects.                                                          
      Customer Service Service Desk Specialist 12 Providing technical support to customers and end-users, troubleshooting hardware and software issues, resolving incidents and service requests within agreed-upon service level agreements, documenting support tickets and resolutions, and escalating issues to appropriate teams when necessary.                                                          
      Developer ServiceNow Administrator 3 Configuring and maintaining ServiceNow applications, providing technical support to end-users, implementing system enhancements and upgrades, creating and customizing reports and dashboards, and ensuring system availability and performance.                                                          
      Developer Software QA Engineer 2 Designing and executing test plans, identifying and reporting software defects, collaborating with cross-functional teams to ensure software quality and reliability, developing automated test scripts, and continuously improving testing processes and methodologies.                                                          
      Developer Sr. ServiceNow Developer 1 Configuring and maintaining ServiceNow applications, providing technical support to end-users, implementing system enhancements and upgrades, creating and customizing reports and dashboards, and ensuring system availability and performance.                                                          
      Developer Sr. Technical Writer 1 Creating and updating technical documentation, user manuals, and training materials, collaborating with subject matter experts to gather information, ensuring documentation consistency and accuracy, and managing documentation review and approval processes.                                                          
      Developer Technical Writer 1 Creating and maintaining technical documentation, such as user manuals, training materials, and system guides, collaborating with subject matter experts and cross-functional teams to gather information and feedback, and ensuring documentation accuracy and clarity for end-users.                                                          
      Customer Service Tier 2 Technical Support 5 Troubleshooting complex technical issues from clients through inbound calls and submitting tickets to ServiceNow                                                          
      Training Training and Development Lead 1 Designing and implementing training programs, conducting needs assessments to identify training gaps, developing training materials and resources, delivering training sessions to employees and customers, evaluating training effectiveness.                                                          
      Developer UI/UX Designer 1 Conducting user research and usability testing, designing and iterating user interfaces and experiences, creating wireframes and prototypes, collaborating with other teams to ensure design consistency and effectiveness, and staying up-to-date with industry trends and best practices.                                                          
      Mobile Medical Service Provider Customer Service IT Helpdesk 4 Provide end-user troubleshooting on desktop, laptop, applications, and other operational tasks. Ensure all tickets are documented with current status. Configure workstation and laptops with standard workstation automation and install applications . Maintain documentation or KBs for internal and external usage                                                          
      Frozen Food Distributor Customer Service Customer Support Specialist 2 1 Data entry file maintenance, and record keeping.                                                          
      Fresh Produce and Local Seafood Distributor Customer Service Account Support Specialist 2 Sales order data entry. Generate inventory. Manage invoices. Respond to customer inquiries.                                                          
      Customer Service Customer Support Specialist 2 9 Sales order data entry. Generate inventory. Manage invoices. Respond to customer inquiries.                                                          
      Customer Service Senior Team Member 2 Sales order data entry. Generate inventory. Manage invoices. Respond to customer inquiries.                                                          
      Management Team Leader 1 Oversee team members and ensure responsibilities are performed accurately. Provide performance reports of team members. Serve as an escalation point for issue resolution and client escalations. Manage effective internal and external client relationship. Exercise consistent judgment and discretion with work directly related to management policies and general operations of the business.                                                          
      Rental Property Management Customer Service Customer Support Specialist 3 1 Answers inbound inquiries on available rentals, property, application process and scheduling appointments.                                                          
      Admin Executive Assistant 5 Assists the client POC in appointment scheduling, property document review, client follow-ups, and ensures other tasks of the POC is completed timely.                                                          
      Management Team Leader 1 Oversee team members and ensure responsibilities are performed accurately. Provide performance reports of team members. Serve as an escalation point for issue resolution and client escalations. Manage effective internal and external client relationship. Exercise consistent judgment and discretion with work directly related to management policies and general operations of the business.                                                          
      Grocery E-Commerce Solutions Provider Customer Service Technical Support Specialist 3 Troubleshoots software issues. Document processes and train new technicians.                                                          
      Fastfood Restaurant Accounting Accounting Associate 1 Manage daily payroll and all areas of WOTC. Conduct employment verification.                                                          
      Candy/Confectionery Distributor Customer Service Customer Support Specialist 2 2 Prepares and tracks purchase orders ensuring inventory level is good. Coordinates price discrepancies, promotions or ads from brokers and vendors. Prepares pricing and promotions.                                                          
      Food Manufacturer and Distributor Customer Service Account Support Specialist 1 Order data entry. Receive/scan documents, process transactional tasks, review and validate batched work and post batches.                                                          
      Accounting Accounting Associate 1 Assisting in the preparation of financial statements, maintaining accurate financial records, reconciling accounts, processing accounts payable and accounts receivable transactions, and providing support to senior accounting staff.                                                          
      Customer Service Customer Support Specialist 1 1 Order data entry. Receive/scan documents, process transactional tasks, review and validate batched work and post batches.                                                          
      Accounting Senior Accountant 1 Managing financial records, preparing and analyzing financial statements, managing budgets and cash flows, monitoring inventory, and ensuring compliance with tax laws and regulations.                                                          
      Management Senior Team Member 1 Oversee team members and ensure responsibilities are performed accurately. Provide performance reports of team members. Serve as an escalation point for issue resolution and client escalations. Manage effective internal and external client relationship. Exercise consistent judgment and discretion with work directly related to management policies and general operations of the business.                                                          
      Human Resource Company Customer Service Account Support Specialist 2 Provides clerical and administrative support to HR team including HRIS maintenance, supporting TDI and unemployment claim form processing, amd HR documents and correspndence preparation.                                                          
      Accounting Accounting Associate 1 Manages accounts payable records. Record bank and credit card entries, client invoicing, and reconciling balance sheet.                                                          
      Customer Service Customer Support Specialist 2 2 Provides clerical and administrative support to HR team including HRIS maintenance, supporting TDI and unemployment claim form processing, amd HR documents and correspndence preparation.                                                          
      Customer Service Customer Support Specialist 3 2 Provides clerical and administrative support to HR team including HRIS maintenance, supporting TDI and unemployment claim form processing, amd HR documents and correspndence preparation.                                                          
      Human Resources Human Resource Manager 1 Developing and implementing HR policies and procedures, managing employee recruitment and selection processes, providing employee training and development programs, managing employee compensation and benefits, ensuring compliance with employment laws and regulations, and fostering a positive and inclusive workplace culture.                                                          
      Accounting Payroll Associate 1 1 Maintains employee payroll records.                                                           
      Reporting Analyst Senior Reporting Analyst 1 Designing and developing reports that provide insights into key HR metrics, analyzing HR data to identify trends and patterns, collaborating with HR leaders to develop data-driven strategies, and ensuring the accuracy and integrity of HR data.                                                          
      Customer Service Senior Team Member 1 Provides clerical and administrative support to HR team including HRIS maintenance, supporting TDI and unemployment claim form processing, amd HR documents and correspndence preparation.                                                          
      Developer System Administrator 1 Maintain time and attendance system, reporting, and manage user access and settings. Provide technical support on system process problems.                                                          
      Wholesale Produce Distributor Customer Service Account Support Specialist 2 Managing customer accounts, processing customer orders, resolving customer issues and concerns, providing product information and support, and maintaining accurate records of customer interactions                                                          
      Rental Property Management Customer Service Customer Support Specialist 3 1 Responding to tenant inquiries and concerns, coordinating repairs and maintenance requests, facilitating lease renewals and move-ins/move-outs, processing rental payments and security deposits, and maintaining accurate records of tenant interactions and property maintenance.                                                          
      Online Home Supplies Shop Accounting Accounting Associate 1 Managing accounts payable and accounts receivable processes, reconciling bank and credit card statements, maintaining accurate financial records, and assisting in the preparation of financial reports.                                                          
      Developer Junior Data Engineer 1 Assisting in the development and maintenance of data pipelines and ETL processes, supporting data modeling and database design, implementing data quality checks and data governance processes, and supporting data analysis and reporting tasks.                                                          
      Restaurant E-Commerce Solutions Provider Developer Junior Solutions Architect 1 Make changes to the customer's database with respect to Menu Change Requests. Process inbound menu maintenance requests.                                                           
      Developer Menu Maintenance Technician 3 Updating and maintaining digital menus, managing menu data and content, troubleshooting menu display issues, and ensuring the accuracy and consistency of menu information across multiple channels and platforms.                                                          
      Customer Service RMA Specialist 1 Managing the RMA process for customers, troubleshooting technical issues, coordinating with cross-functional teams to resolve product issues, providing customer support and training, and ensuring timely and accurate resolution of customer issues.                                                          
      Customer Service Technical Support Specialist 9 Technical assistance and support to customers, troubleshooting and resolving technical issues, documenting and tracking customer interactions and issue resolution                                                          
      Developer Technical Writer 1 Create and maintain user-centered documentation for client products, collaborating with cross-functional teams to gather and organize technical information, ensuring accuracy and consistency of technical documentation, and continuously updating and improving technical documentation to reflect product updates and changes.                                                          
      Training Training Specialist 1 Design and deliver effective training programs to customers and employees that align with business goals and objectives.                                                          
      Aloha Wear Company Customer Service Customer Support Specialist 2 1 Prepares and extracts sales and inventory data. Transfers items to and from retail stores depending on business need. Creating purchase orders for buying items from the warehouse. Enters sales data and monitors discrepanc.                                                          
      Internet Service and Cloud Solutions Provider Customer Service Customer Support Specialist 3 3 Initial point of contact to the customer for all types of service requests. Route incoming and existing tickets to the appropriate service group. Escalate service requests that cannot be scheduled within agreed service levels or high priority tickets (ie, diamond customers, etc).                                                          
      Developer Sr. Systems Engineer 1 Support existing customers with their technical issues. Provide ongoing maintenance of the networks configurations, network enabling services, and systems to assure compliance with the security policies, and other common industry best practices. System customization, feature and product development                                                          
      Developer Systems Engineer 3 Support existing customers with their technical issues. Provide ongoing maintenance of the networks configurations, network enabling services, and systems to assure compliance with the security policies, and other common industry best practices. Work with Senior Systems Engineers on System customization, feature and product development                                                          
      Billing Company Customer Service Customer Support Specialist 2 3 Tax ID/DDA Audit on outstanding Account Maintenance - Flow tickets. Creating Merchant Support - Non-Processing Ticket for tracking purposes. Updating the outstanding flow ticket (Delayed Billing).                                                          
      Accounting Senior Accounting Associate 2 Manage the Accounts Payable email inbox, including purchase order requests, vendor invoices, vendor questions, vendor payments, and escalating vendor issues to management as needed. Thorough completion of business expense classification. Prepare weekly accounts payable aging report for management.                                                           
      Accounting US Payroll Tax Specialist 1 Assist the payroll tax group in any quarter-end procedures to reconcile tax accounts or file payroll tax returns. Prepares and files Amended Returns for current and previous years. Assist our clients with various tax issues and tax compliance.                                                          
      Staffing Company Accounting Payroll Specialist 1 Processing biweekly payroll for employees, ensuring compliance with relevant tax and labor laws, maintaining accurate records of employee compensation and benefits, and providing customer service to employees and clients regarding payroll-related inquiries and issues.                                                          
      Wholesale Restaurant Food Distributor Customer Service Customer Support Specialist 2 3 Order data entry and issue resolution of inbound inquiries.                                                          
      Polynesian Entertainment Company Accounting Accounting Associate 1 Regular accounting functions as booking deposits, writing checks, reconciling checking accounts, generating invoices on a weekly basis, keeping the AP and AR records, and if necessary using email to collect past due AR                                                          
      Customer Service Customer Support Specialist 2 1 Responding to customer inquiries and concerns, providing information and support related to entertainment offerings, booking reservations, coordinating event logistics.                                                          
      Customer Service Customer Support Specialist 3 3 Responding to customer inquiries and concerns, providing information and support related to entertainment offerings, booking reservations, coordinating event logistics.                                                          
      Developer Reservations Management Administrator 1 Manage the configuration of Fareharbor booking system software for a single client. Coordinate with client management, Fareharbor support, and operations team to resolve issues and implement changes. Change rates, scheduling rules, and communicating technical information.                                                          
      Customer Service Senior Team Member 1 Responding to customer inquiries and concerns, providing information and support related to entertainment offerings, booking reservations, coordinating event logistics.                                                          
      Resort Wear Company Customer Service Account Support Specialist 1 Manage and maintain company websites and online experiences. Entering new products, formatting existing products using HTML to input content and products into website platforms. Ensure content, products, links and services are up to date and websites are working properly.                                                          
      Customer Service Customer Support Specialist 2 1 Prepares and extracts sales and inventory data. Transfers items to and from retail stores depending on business need. Creating purchase orders for buying items from the warehouse. Enters sales data and monitors discrepanc.                                                          
      Management Team Leader 1 Oversee team members and ensure responsibilities are performed accurately. Provide performance reports of team members. Serve as an escalation point for issue resolution and client escalations. Manage effective internal and external client relationship. Exercise consistent judgment and discretion with work directly related to management policies and general operations of the business.                                                          
      Income and Employment Verifier Customer Service Customer Support Specialist 3 1 Complete verifications in a targeted timeframe.                                                           
      Customer Service Customer Support Specialist 4 21 Complete verifications in a targeted timeframe.                                                           
      Reporting Analyst Data and Reporting Specialist 1 Analyzing and interpreting data to identify trends and insights, and developing and maintaining reports and dashboards                                                          
      Management Senior Team Leader 1 Oversee team members and ensure responsibilities are performed accurately. Provide performance reports of team members. Serve as an escalation point for issue resolution and client escalations. Manage effective internal and external client relationship. Exercise consistent judgment and discretion with work directly related to management policies and general operations of the business.                                                          
      Customer Service Senior Team Member 4 Complete verifications in a targeted timeframe.                                                           
      Management Team Leader 2 Oversee team members and ensure responsibilities are performed accurately. Provide performance reports of team members. Serve as an escalation point for issue resolution and client escalations. Manage effective internal and external client relationship. Exercise consistent judgment and discretion with work directly related to management policies and general operations of the business.                                                          
      Admin Transcriptionist Specialist 2 Transcribing recorded audio or video files, ensuring accuracy and completeness of transcripts, reviewing and editing transcripts for quality control, and maintaining confidentiality and security of sensitive information.